Delete the Thunderbird's Index (.msf) files. At the next window choose Reset Toolbars and controls and click Make Changes and Restart. Reset Thunderbird Toolbars and controls.Ģ. If Thunderbird is not responding again, continue to the next method. At the next window, check Disable all add-ons and click Make Changes and Restart.Ĥ.Press the SHIFT key and launch Thunderbird again.
If Thunderbird is not freezing in Safe Mode, then an installed add-on may cause the problem. At the next window click Continue in Safe Mode.ģ. Press and hold down the SHIFT key on your keyboard and open Thunderbird.Ģ. To troubleshoot problems with Thunderbird's Add-ons, proceed as follows.ġ. Thunderbird may freezing and not responding, if an installed extension causes problem or is damaged. Since the "not responding" issue in Thunderbird program, it is usually due to the Antivirus program, I suggest to disable or to completely uninstall your Antivirus program and to see if the problem still persists. Disable – Uninstall your Antivirus Programs. * Note:If after adding the "thunderbird.exe file on your AV exceptions the problem still persists, add also to AV exceptions the folder where Thunderbird has been installed and the Thunderbird profile folder.
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe. Click the Browse button and locate the thunderbird.exe file, (or copy & paste the below line) and then click Add Exception. In General tab, click Exceptions > Add exception.ģ. If you-re using a third-party antivirus on your machine, proceed and add the "thunderbird.exe" executable program to your Antivirus program's exceptions.įor example, if you own the AVG Antivirus:Ģ. In General settings, uncheck the option Allow Windows Search to search messages. From Thunderbird's menu, select Tools > Options.Ģ. Disable Windows Search in Thunderbird messages.ġ. So before you continue to the troubleshooting steps below, use this Malware Scan and Removal Guide to check and remove viruses or/and malicious programs that may be running on your computer. Important:Many viruses or malicious programs can cause problems with Windows update. How to FIX: Thunderbird Not Responding or Freezes in Windows 10. Thunderbird indexing files (MSF files) maybe corrupted.īecause Thunderbird may not respond for a variety of reasons, in this tutorial we will show you all the available ways to solve the problem. A problematic Thunderbird setting or Add-on. The Windows Search feature in Thunderbird messages may cause Thunderbird to freeze. The Antivirus program may prevent Thunderbird to connect to Internet. Thunderbird may not working, for the following reasons: But sometimes Thunderbird stops responding at all, or it freezes for 4-5 minutes before is usable again. Thunderbird is a popular open-source email client which is available for all platforms. If Thunderbird is not responding, continue below to resolve the issue.
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